Forum Discussion

4 years ago

Solved

Unable to download content from purchase history (windows 11) 2022

I bought some items for the sims 3 and now I can't download them. Every time I go to download it from the store site, the Sims 3 launcher gets stuck in a login loop. I've done everything that past fo...

technical issues

puzzlezaddict
4 years ago
@mackollie Did you specifically clear the IE data in Edge? That's stored separately from other data, described at the end of this article:

https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

And when you changed your password, did you change it to something that doesn't include any special characters? The launcher has trouble with those.

I would also try these at the same time along with spawning a clean Sims 3 folder, as in, don't even open the launcher until you've done all three again.

Another possible cause of this problem is when someone installs Sims 3 through an account that's different from the one that owns the store content. You'd presumably know if you'd done this, but just in case, have you ever had two EA/Origin accounts merged or games moved to a different account?

puzzlezaddict

Hero+

4 years ago

@mackollie Did you specifically clear the IE data in Edge? That's stored separately from other data, described at the end of this article:

https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

And when you changed your password, did you change it to something that doesn't include any special characters? The launcher has trouble with those.

I would also try these at the same time along with spawning a clean Sims 3 folder, as in, don't even open the launcher until you've done all three again.

Another possible cause of this problem is when someone installs Sims 3 through an account that's different from the one that owns the store content. You'd presumably know if you'd done this, but just in case, have you ever had two EA/Origin accounts merged or games moved to a different account?