Unable to download item the sims 3 store despite having paid for it previously

I recently got a new computer, and I went to redownload the things I had previously bought from the sims 3 store and I noticed that it said I didn't own the head start play pen despite it showing up ...

missing content

technical issues

the sims 3 store

puzzlezaddict

Hero+

25 days ago

Vinncents_Coffin What happens when you try to download the playpen from your purchase history? If you see an error, please post a screenshot of it or write out the text. And can you download it from its product page instead?

https://store.thesims3.com/productDetail.html?productId=OFB-SIM3:60989

Vinncents_Coffin

Seasoned Newcomer

24 days ago

I tried downloading it from its store page initially but it only gives me the option to buy it again. this is the only item that i’m having this problem with.

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Unable to download item the sims 3 store despite having paid for it previously

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