Unable to Download Sims 3 Roaring Heights

Question

Today, I purchased the Sims 3 Roaring Heights through the EA App. However, I have been unable to install it. I see it as an option on Manage add-ons with the word "New" next to the title in green, and underneath it says "In-game content". However, all other add-ons have "Installed" underneath. The download button for this new add-on is nowhere to be found.

I have uninstalled the Sims 3 multiple times in the hopes to fix it, and have followed several along to chats that had a slightly different issue with no luck. I went into the Sims 3 to see if it was something I needed to do within the game, but was redirected to the EA app when I tried. I also don't use cc or mods.

Can someone please assist me with this? I have been trying to fix this for hours and I am at my wits end. 😥 Attaching what I see below for reference.

puzzlezaddict · Answer

Thornheart1992​&nbsp; Please see the first post of this thread for how to register and install Store worlds:
[Current Issue] Sims 3 Store world can&amp;#39;t register/install | EA Forums - 11143823
Having said that, the registration process is currently not working.&nbsp; Here's the master thread:
Issue redeeming Sims 3 World codes | EA Forums - 13032508
So if you do find an email confirmation with a code, it would be best not to try to use it until that issue is resolved, or else get a refund and purchase the world some other time.

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Unable to Download Sims 3 Roaring Heights

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