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BethRoseM's avatar
BethRoseM
Seasoned Novice
2 years ago
Solved

Unable to install Custom Content

Hi there! I downloaded the Sims 3 today on my new laptop but am having issues installing the Custom Content. When I select the install button, it appears as though it is about to load then stops and ...
custom content (cc)
technical issues
  • BethRoseM's avatar
    BethRoseM
    12 months ago

    SOLVED: I was finally able to find a solution! I downloaded the CC from The Sims Resources > Once in the Downloads folder of the Sims launcher, I installed the CC > Once installed, I deleted the files that downloaded from The Sims Resources. My game now runs, and I can use CC! Thank you for your support! :) 

puzzlezaddict's avatar
puzzlezaddict
Hero+
12 months ago

BethRoseM  Does the game currently work if you create a(nother) clean folder and do NOT install any custom content?  Or do you still get the "serious error" message?  Please let me know either way.  I'm wondering whether you happened to get around the error one time but it's back, or the cc is actually the issue here.

Installing custom content in general isn't a problem, but it's possible the cc you're using is.  So if you can play normally with no cc present, but not with this particular item, try different cc (in yet another clean folder) instead and see how it goes.

  • BethRoseM's avatar
    BethRoseM
    Seasoned Novice
    12 months ago

    SOLVED: I was finally able to find a solution! I downloaded the CC from The Sims Resources > Once in the Downloads folder of the Sims launcher, I installed the CC > Once installed, I deleted the files that downloaded from The Sims Resources. My game now runs, and I can use CC! Thank you for your support! :) 

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