I've asked the community managers the question and they gave me this answer:
- Can't pick household, checkmark is grey (melynir, MelissaSh, magiccookie, trekkie78, cyrynpen)
--> Try deleting tmp files in DCCache and starting game bypassing the launcher
--> Try factory reset on first page.
http://forum.thesims3.com/jforum/posts/list/686687.page
For DCCache - it's a folder in your sims 3 file.
Factory reset: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714
None of those work for me...did they work for you?
Try this solution: http://answers.ea.com/t5/The-Sims-3/Can-t-play-any-households-in-new-Island-Paradise/m-p/1543483#13829049471991 by darkphoenix426
EDIT: What link did they give you ?
https://help.ea.com/en/contact-us
EDIT: What link did they give you ?
That's US customer support. Did you talk to live chat in another country ?
Anyways, did you try the link above ?
