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POR160893's avatar
POR160893
3 years ago
Solved

Unable to play Sims 3 on macBook

Hi,

For the past 3 weeks, I have been unable to play Sims 3 on Origin on my Macbook Pro as it crashes within seconds once the games is launched and I received the error message "The Sims 3 quit unexpectedly" (See attached image). The Worlds I am using are Sims 3 Late Night and Sims 3 Pets.

I have reinstalled Origin numerous times at this stages, selected the "repair" option on the Origin, re-downloaded the Sims 3 game on Origin and I also deleted the cache files in the "Electronic Arts" folder, Still, I cannot play the game. 

My computer specifications are as follows:
- MacBook Pro (Retina, 15-inch, Mid 2015)

- Operating System: macOS Monterey version 12.6.2
- Processor: 2.2 GHz Quad-Core Intel Core i7

- Memory: 16 GB 1600 MHz DDR3

- Graphics: Intel Iris Pro 1536 MB

Can you please help?

Many thanks,
Patrick


Thanks.

mac
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @POR160893  Please try playing in a clean user folder.  Move the existing Sims 3 folder out of Documents > Electronic Arts and onto your desktop, and when you open the launcher, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether you can get far enough to start a new save.

    Please make sure you're removing the folder from the version of Documents stored on your computer, not the one in your iCloud Drive.  To double-check, you can right-click on the folder and select Get Info, then find the file path under Where.  The correct file path is Macintosh HD > Users > your username > Documents etc.

    If the above doesn't help, please let me know whether iCloud Drive is syncing the contents of Documents, and if so, how full it is.

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @POR160893  Please try playing in a clean user folder.  Move the existing Sims 3 folder out of Documents > Electronic Arts and onto your desktop, and when you open the launcher, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether you can get far enough to start a new save.

    Please make sure you're removing the folder from the version of Documents stored on your computer, not the one in your iCloud Drive.  To double-check, you can right-click on the folder and select Get Info, then find the file path under Where.  The correct file path is Macintosh HD > Users > your username > Documents etc.

    If the above doesn't help, please let me know whether iCloud Drive is syncing the contents of Documents, and if so, how full it is.

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