Unable to see items from goodie boxes
Hello everyone, Recently I've been having some issues with the store and my store account. Few days ago, I bought about 8 goodie boxes and since then, was unable to see my purchase history so I coul...
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hmmm...i'm never best pleased when the store won't work so i can imagine how it is for you...try clear the internet cache and switching browsers if your using google chrome switch to IE or firefox and if you can remeber the items see if you can find them in the store page
Did all of that. Tried chrome, firefox, IE, cleared cache, changed e-mail via the customer support dude, and nothing works. It's really frustrating to be honest, not knowing what are the other items I got, and simply not being able to access my own account.
Though I just remembered, the problems started when I bought simpoints via Origin, and then they were supposed to transfer onto my account and from that moment, my whole account went nuts! Simpoints changed each second, from over 2k to 0 then to about 200-300, one second I was able to buy, the other I wasn't. And just when i thought it got fixed (i restarted everything)...well, obviously it didn't get fixed 🙂
holy moly...did the changeing the mail via CS did he assist with mergeing your accounts i.e. your the sims 3 and origin as ya know origin and the sims 3 use the same email and password yes tbh i'm clasping at a straw here the other thing i can do is bring this to the helpers corner as crinrict might have another solution for you but she might see it untill th emoring just let me know if you would like me to that
All I know is that he changed the pass for a bit, that only him was able to see ofc, and with that pass he got into the account, tried to fix it but nothing could have been done. After that, he changed the password as it used to be and added a new email to origin and sims ofc.
If you could do that, I'd be more than thankful! I am out of ideas what to do here :D
🙂 will do that for you
SimGuruRusskiiEA Staff (Retired)
I think this particular post was the problem.
when you say "transfer your account" what does that mean? did you buy simpoints in origin with another account and asked for a transfer or you tried to merge accounts?
thanks
No no, I bought the simpoints with the same account, what I meant is it said on origin that the sim points will appear on my sims account soon. My apologies, I expressed myself badly.
I was a bit worried about purchasing the points though because I live in a country that Sims doesn't provide services for but luckily, I realized I could do it over origin. And like i said, problems started as soon as i purchased them.
They would appear and disappear on and from my sims page, when i wanted to buy something, i would get an error that i couldn't do that because i don't have enough simpoints, then the points would get lost and in a few secs fully reappear.
So I logged off, restarted the browser, and then logged back in and the points were there. Waited a bit and when I saw they didn't go all crazy, I proceeded to buy the goodie boxes. When i got them, the simpoints got spent, but I couldn't access the goodie boxes, nor my store account from that point.
And since then i've been getting the error that the website isn't working.
Ingame store doesn't work either, only the igs.thesims3.com works but not for all items, for some. And the error appears there on daily bases too, but after a couple of tries, I am able to get into the purchase history and access the items, though not all of them.
