Useless Customer Service
I have had no less than 8 replies to my cases through EA and not a single one has solved the problem I've not had for over a month and no actions have been taken to solve that problem. Now, amidst the complete and total frustration and anger I have towards everything this company is, I can't even get my money back for the game I WAS NEVER ABLE TO PLAY. Customer service is quick to reply and even quicker to forget about you and doesn't do anything to help.So here's my question, am I going to get my money back at all, or am I going to get stuck in what has been an endless loop of "Thank you for contacting EA help."?
We wouldn't be able to look into your refund eligibility or get a refund processed here on AHQ as we don't have access to your specific account details, but if you're having troubles getting through on the help site, I'd recommend instead reaching out to the live support team via Twitter or Facebook instead. If you have any issues getting in touch through Twitter or Facebook for help on this, please let me know.
