Welcome page blank and unable to install cc
Since yesterday I have been unable to access the welcome page to log in. This has been since attempting to install CC to my game as I have recently re-downloaded the game to a new computer. The CC co...
Forum Discussion
lilymyoung22 Did you clear the cache and cookies for Edge's Internet Explorer-mode data? Even if you never use Edge, the launcher does for some purposes.
If that doesn't help, please move or rename the Sims 3 folder in Documents > Electronic Arts, so that the game creates a new one when you open the launcher. Doing so will prevent your saves and other user data from loading, but that can be restored later. The idea is to test the launcher itself, and, if it's working, the custom content you'd like to use, in the new folder, and only then transfer it to your old Sims 3 folder or transfer your other content to the new folder.
Hi thanks for your reply! I cleared the cache and cookies, as well as removing the sims 3 file from my documents folder. I then retried opening the launcher and the issue still remains. Any other ideas?
