What is error code 8016

Every time i try to start Sims 3 i get a message saying "A required security module cannot be activated. This program cannot be executed (8016)."

technical issues

davidy98

Seasoned Novice

10 years ago

Hi! This happens to me too, but strangely enough it's with The Sims 2 Ultimate Collection. I've recently built a new custom PC with Windows 10. I've sent my DxDiag, I hope you can help me. I can't seem to find a solution to this problem.

DxDiag.txt68 KB

crinrict
Hero+
10 years ago
Sims 2 UC also has Securom.

Looks like you have skylake which means you need to update your BIOS
- Humudu2
  Not applicable
  10 years ago
  Thank you so much, updating bios worked. I'd like to donate 10 dollar or something for your answer, where can i donate?
  - rumbutter
    Hero (Retired)
    10 years ago
    @crinrict can't having you missing out on this one 😉
    
    @Humudu2 crin will be happy to hear this worked for you thanks for letting us know 🙂