Forum Discussion

Anonymous's avatar
Anonymous
12 years ago

What is the product key?

I'm trying to install my new sims 3 disc, got put through origin and they're asking for a product key. Is this the serial number on the leaflet?

If yes; then it is saying its invalid.

If no; where can I find the product code?

I have no other numbers on the game box or manual

1 Reply

  • EA_Spectre's avatar
    EA_Spectre
    Icon for Community Admin rankCommunity Admin
    12 years ago

    The product key should indeed be on one of the flyers in the box. It should have 20 digits. Please check if you have an additional flyer in the box.

    If you don't have an additional flyer, please get in contact with an EA Game Advisor. You need to log into the help page with your Origin account and then choose "Product", "Issue Type", and "Platform" to see the contact options. Please choose phone or chat as contact option.