Alright, let me say what I said before, and with me trying not to sound like an * about it.
There was a tab on Sims 3 where after I signed in it said register. It asked for my registration code there and that is what I did, I entered the code and it said congrats, here is your reward, and I never got it and it continues to claim I didn't register, I made sure to click continue to make sure that this was set in concreet when I did register on the game but like I said it continues to say I did not register even though I registered on the game itself.