Where is the Sims 3 registration code when you download the game from origin?
I got the humble origin bundle last night redeemed all 8 game codes and started the Sims 3 download, this morning I woke up and went to checked if the down load was complete. It was, and a window had opened asking me to "please enter the Registration code found either in your confirmation email, your game manual/product packaging, or game card." I can't find this code anywhere. I checked my email, I didn't get one. I tried the humble code, it was to short. I tried the product code in the games info page, that was also to short. I checked the forums. The forums said to check the order history, but my order history is empty. I even downloaded the PDF game manual to see if it was in there. Please help me. I'mgoingtobereallyunhappyifIhavetogo throughthismuchtrouble for all 8 games. I am a first time origin customer and so far the process has been a nightmare.
I have only a 16-digits code in my Origin client! Nothing works now!
We’re aware of the 16 digit / 20 digit conflict issues with Sims 3 Starter Pack. We didn't become aware of the problem, until we saw a pattern in where users were redeeming the product code.
If you redeem the 16 digit humble code in the client, your game details page should have a proper 20 digit key for installing the game. (However it is still possible to have not gotten an updated 20 digit key)
If you unfortunately redeemed the game through www.origin.com/account it would retain the same 16 digit key instead of issuing a proper 20 digit key needed for the game. [For some who tried this and we redirected you to the thesims3.com to redeem your code this was also incorrect. This was our mistake]
We're are also working on the overall longevity game redemption issues on our side.We are extremely sorry for the mixture of confusion and frustration that this has caused.
We will be working the next 24 hours on automatically updating all accounts that were affected by this glitch, to ensure you get a proper key for the game. I assure you that we will get this fixed.
I would also like to say thank you to everyone who has participated in the HumbleBundle and has helped raise money for charity, but again we are sorry for this issue, and we're working to resolve this.Source: http://forum.ea.com/eaforum/posts/list/9666913.page
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