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Anonymous's avatar
Anonymous
9 years ago
Solved

Why won't Origin recognise my expansion packs?

So, I have two expansions and a stuff pack on disk thar are installed on my computer. When I go into origin, it doesn't give me the ability to turn the packs on and when I look through the possible e...
pc
technical issues
  • roberta591's avatar
    roberta591
    9 years ago

    @MommaWulfy open Origin - login - click game library - right click the TS3 icon - click show game details - click extra content - scroll down - do the packs say installed or buy? If they say buy in Origin upper left click games click reload game library. If that doesn't work try right click the TS3 icon and click repair. And if that doesn't work in Origin click games upper left - click redeem product code see if your can directly redeem the codes. Normally Origin will pick up the packs and redeem the packs automatically and link the packs to the base game.

    add: did you ever register the packs on thesims3.com. You can log in there using the same login and password as Origin. Registering the the game and packs here will illuminate the icon as owned on the my page. You can register the game/packs on the left side of the my page below the icons. On my page - my account there is register a game or redeem a code.

Anonymous's avatar
Anonymous
9 years ago

@roberta591 It's a PC.

I have uninstalled and reinstalled the game and all of the expansions multiple times.

roberta591's avatar
roberta591
Hero (Retired)
9 years ago

@MommaWulfy Is the packs turned on in the launcher? What is the version of your games (launcher lower left)?

add: Your game needs to be version 1.67 - you can patch to this version with the manual super patch. Origin should patch the game to version 1.69. Then Origin should detect any packs you have installed if the codes are not already used by someone else. Have you tried to redeem the codes in Origin?

add: Origin gives you the ability to buy or say installed. Expansion packs are automatically installed once Origin acknowledges packs as owned. With game version 1.69 you can control with packs are in use through the launcher.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @roberta591 

    I CANT turn them on because Origin says I DONT own them. I said that in the first post.

    My games are updated by origin automatically every time there's an update available online.

    My Expansion packs are on a DISK not bought online and they ARE downloaded! My computer recognizes the files as being installed on the computer. Origin is not recognizing that. Hence my problem.

     Yes, I've used my codes before because I had to uninstall and reinstall the games multiple times.

    • roberta591's avatar
      roberta591
      Hero (Retired)
      9 years ago

      @MommaWulfy Did you register the packs in thesims3.com site? Are the packs shown as owned (highlighted on thesims3.com my page? Did you try to redeem the codes in Origin? open Origin - login - click games upper left - redeem product code - see if that will work.

      add: Sorry I'm having some problems understanding what you did - for example you don't download the disc to the game - you install the software to the game from disc - you download the software from Origin as a digital download.  I'm guessing you don't have the packs linked properly and this may because of the version of the game which is in the launcher which I asked for

      • Anonymous's avatar
        Anonymous
        9 years ago

        ....I'm going to assume that you aren't a native English speaker and apologize for my casual lack of proper grammar up until now.

        I bought the disks and installed them months ago. They worked!

        I tried to get back on my game about two days ago and it didn't work. It only let me choose a single city and didn't let me create any pet sims like it should have let me do. It said that I didn't own the expansions. It wanted me to buy them again even though they were already installed.

        I uninstalled and reinstalled them, using the codes on the papers that come with all disk games. Origin still says that I don't own those expansions.

        It's the right version. 1.69.43.024017

        @roberta591

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