Forum Discussion

RadioMan71's avatar
RadioMan71
7 years ago
Solved

Wrong email/password

Hello, When I logon to origin I can connect just fine, when I start sims 3, the login in the launcher works without a problem.  When I start the game and it wants to login in the game, it suddenly t...
pc
technical issues
  • EA_Mai's avatar
    EA_Mai
    7 years ago

    Thanks a lot for sharing those details with us!

    Please, give it another try now, it should allow you to log in again 🙂

    Let us know how that goes!

    @silverwood02 I'm not sure what happened there, but if things are working again with the launcher now, could you please try to log in the main menu as well?

    Thanks,

    -Mai

silverwood02's avatar
silverwood02
7 years ago

Tried moving the EA sims 3 file and starting the game, the launcher appears but still with the web page error on the welcome screen. The game loads just can't log in.

RadioMan71's avatar
RadioMan71
7 years ago

I think the welcome screen not showing is an internet explorer problem, my guess is to look into that, clear internet explorer cache and such.

I had it working with deleting the game folder, but only for that single instance you boot up the game, but I don't fully believe that the store issue is due to corrupted files but if it is corrupted, I really would like to know what is corrupting it after a single restart.

  • silverwood02's avatar
    silverwood02
    7 years ago

    I have done that, I cleared the IE cache and reset as suggested, still no joy. I did get the welcome screen ok - just could not log on. Then followed the advice to clear IE and the welcome screen has gone.

  • silverwood02's avatar
    silverwood02
    7 years ago

    OK not sure if this helps...I reinstalled IE11, started sims 3 and now have the launcher back again. Still no idea how to sort the log on thing though. All I know is when you delete or reset IE you lose the launcher page.

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    7 years ago

    Thanks a lot for sharing those details with us!

    Please, give it another try now, it should allow you to log in again 🙂

    Let us know how that goes!

    @silverwood02 I'm not sure what happened there, but if things are working again with the launcher now, could you please try to log in the main menu as well?

    Thanks,

    -Mai

  • nycbigl's avatar
    nycbigl
    7 years ago

    Just wanted you to know that the Sims 3 is still not fixed. At least not for me. The "Welcome" page on the launcher is still a blank blue screen. And I still can't sign on in the "Main Menu" page when the game uploads. I can only play offline.

  • RadioMan71's avatar
    RadioMan71
    7 years ago

    All my problems seem to be gone now, ok I tried this only once and I heard that others were still capable of signing in every once in a while.  I couldn't, had to delete the gamefiles in order to achieve login.

    Now, I could login straight away and best thing is my store items showed back up also, anyway I'm happy now, let's hope it stays this way 🙂

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    7 years ago
    Thanks for confirming @RadioMan71! When you mention you deleted the gamefiles, do you mean you reset your user folder? You still kept your save games, right?

    @nycbigl, could you please follow these steps one more time now that things should be back to normal, and try to log in again?:
    1. Open Internet Explorer
    2. Go to Tools - Internet options - Advanced
    3. Select 'Reset' and check the box 'Delete personal Settings'
    4. Restart IE

    If that doesn't work, could you go to Documents > Electronic Arts, rename 'The Sims 3' folder as 'The Sims 3 no login' and check again?
    When you open the game you will notice your Sims are gone. If you can log in now, let me know and I'll explain how to get your saves, downloads, etc. back. 😉

    Thanks,
    -Mai
  • silverwood02's avatar
    silverwood02
    7 years ago

    Ok I have tried the game three times now, each time I get the main launcher and am able to log on ok. I don't know what my issue was, but it seems to have been resolved now. Thank you for all your help.

    Keith

  • RadioMan71's avatar
    RadioMan71
    7 years ago

    @EA_Mai  The first time I didn't, at that time I only deleted my savegame, the second time I just didn't want to do the boring stuff again, so I kept my savegame.  I did have problems with not logging in and loosing my store items, but @puzzlezaddict  told me that that was probably due to a corrupted folder, so that's when I actually deleted the user folder (except the save games)  But in the end that didn't work, because the next time I couldn't login again and when I still started the game without logging in, all my store items were gone again….. But this problem seemed to have been solved too, so I'm totally happy.

  • flutiepebble's avatar
    flutiepebble
    7 years ago

    Hello. I have tried all of the steps you provided and I am still unable to log in on the main menu screen but am able to on the launcher.

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,196 PostsLatest Activity: 7 hours ago