[AA] Missing Supervised Customer Role Criteria in Custom Venues/Getaways

Did these seriously get moved to feedback again? Can someone at least please confirm whether or not this  omission is by design or if this “feedback” is being taken into consideration?  Otherwise this feels passive aggressive and disrespectful to players.

Apparently we can't have getaways with cats, dogs or horses since there is no option to choose them to attend. This is a big disappointment. It was even advertised beforehands, telling one could make "dog training" with additional packs. How does one create a dog training getaway if one can't assing dogs to attend??? 

There even is activities that are things done with animals in the list but no way to have animals there. So it would be logical to think this is a bug. Well it was reported as a bug several times but always moved to 'feedback' section. So it seem they try to say it's a feature.. to bad EA already advertised animals could be part of the getaways? 

Please make some noice here to get them to fix this: 

 https://forums.ea.com/discussions/the-sims-4-feedback-en/re-aa-missing-supervised-customer-role-criteria-in-custom-venuesgetaways/12703783

Why the mods insist in refusing to acknowledge that this is an issue, since we cannot execute things that were advertised by The Sims team on the trailers posted on social media? This is literally false advertising

I notice when making a custom venue that Infant and Toddler age wasn't included even though it show option under kids activities for play with infant and toddler toys. 

Heya SanniSilli​, 

Thanks for sharing your feedback on this. Please see the steps below on how you can create a Getaway specifically for Dog Training. The blog ​that EA_Solaire​ put together here Adventure Awaits - New Features and Gameplay Q&A has additional details as well.  

If you want to create a Dog Training Getaway, you can do so by following these steps:

1. Create a household with at least one Sim and up to 7 dogs
   • Only pets within a household can attend a Getaway. When in your household, you can assign them to a Role (or Roles). 
     
     
2. Then, use the Getaway Planner from your phone, computer, or calendar to schedule a custom Getaway.
   
3. Next, make sure you have a supported* venue or lot that includes dog friendly objects.
   • *Getaways are not supported at Retail lots, Vacation Rental Lots, Residential Rental lot Units, Wedding Venues, Vet Clinic Venues, Restaurant Venues, Small Business Venues, University Housing, all Lots in Batuu, or all secret/hidden lots (ex: Sylvan Glade, Sixam, etc).
   • If you want to use a Custom Venue, you can build out the ideal space with plenty of objects for pets.
     

      

4. Assign your household Sim and pets to Roles of the Getaway. 
   
   • The specific Role Activities that you can use for your Pet Roles are: Pets Play and Learn - Cats & Dogs 
   • The specific Pet Caretaking Activities that you can use for your Sim Roles are:
     • Care for Animals - which will encourage your Sims to feed, clean, and care for Animals
     • Care for Pets - which will encourage your Sims to fill and care for Litter Boxes, Pet Bowls & Feeders, and Small Pet Habitats
     • Play with Pets - which encourages your Sims to socialize and play with Cats and Dogs
       
       
5. The dogs will then take part in the supported activities as part of the Getaway, such as Playing with available Dog Toys like Balls or Obstacle Courses. You can also direct your Sim to run the "Training …"  interactions included in Cats & Dogs.
   

This is not exactly what we meant, we want the possibility of pets/horses from other households participating in getaways and going to custom venues to do the intended activities.

This method is can’t be used for custom venues and yet those activities are still available. This level of micromanaging being required to make advertised features viable feels deceptive. 

EA_Cade​ 

This isn't Feedback. Advertising was clearly misleading.

Failure to include these features at launch must be a bug, dev-oversight, or...

The alternative is that someone at EA knew this pack didn't have these features and advertised them anyway on official Sims' social media accounts... just to influence people to buy a pack that not only contained many bugs, but was unfinished at launch. Clearly, the pack doesn't function as advertised.

And on top of all that, someone else at EA is moving all these Bug Reports to Feedback, which removes votes! And not a single EA employee (or volunteer) is logging when Bug Reports are migrated to other departments, which makes the threads jumbled and harder to understand.

This is just terrible optics. I beg the team to discuss other alternatives of addressing these major issues with the new pack, Adventure Awaits.

This EP is allegedly the curtain-call for The Sims 4 (allegedly). Let's end it on a high note, yeah? 💚

Heya Pyroflasher​

The steps shared above should work for Custom Venues as well, as long as you meet the other needed criteria like dog friendly objects outlined in the full post. 

If you're not able to do so, please share more info so we can take a look. 

The steps mentioned do not populate the venue with non-household pets, which is what I would expect from a custom venue.