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Karfunkel2's avatar
Karfunkel2
Seasoned Veteran
23 hours ago

Bug-report sidelined

Who else has this happened to ?

It's happened to me twice (at least as far as i've noticed ) . One bug report received a lot of votes very quickly ! ... but then i found it as a "comment" under a completely different old bug report  (with over 1k of other comments , 200 votes ) .

Remarkably, nobody did claim responsibility both times !    ...  Neither I have been informed WHY both bug reports were sidelined  .

I also remember reading a comment somewhere, in which someone complains that his bug report was put under another report, which doesn't even match the topic . 

So i am wondering :       Does this happen more often ??

In my case : As i noticed my second bug-report being sidelined to be forgotten (more easily ?). > YES - i got very angry . > and YES : I express myself in a comment . (... never use too many capital letters and red, big exclamation marks ... 😂🫢)  > the result was that my post got deleted and i simply was banned (strangly enough, only for a VERY short time - as if it were meant as a symbolically answer from 'EA-Solaire' to my reply & question : „ I want u to respect my bug-reports.  What will u do to solve this problem ?") .

You know - in my opinion, a good reaction would have been : „ I see you . And i will explain why this happened ... ".  (> i don't even expect an apology !!)

So now i'm still sitting here with unanswered questions ... (🤔 i would really like to use a big, red question mark here ... but "pssst")     >>   For what purpose was my bug report moved ? 

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3 Replies

  • HollownessDevour's avatar
    HollownessDevour
    Seasoned Ace
    22 hours ago

    You can try to appeal the move, but honestly that usually doesn't work if they still think it was a valid move.

    But yeah, they try to merge duplicate/similar reports. Or they just move it to feedback, and it is very frustrating.

  • Prov31Simmer's avatar
    Prov31Simmer
    Seasoned Ace
    7 hours ago

    I know they merge similar posts together. So the report you made may have looked almost identical to an older, yet unresolved, report it was merged to. As for the other aspect, it appears forum rules were broken and a moderator took an action they deemed appropriate.

    Personally, I quit reporting bugs, because I found my reports did not get the attention deserved. The reporting process is also not very user-friendly, at least from experience. 

  • HollownessDevour's avatar
    HollownessDevour
    Seasoned Ace
    6 hours ago

    Personally, I quit reporting bugs, because I found my reports did not get the attention deserved. The reporting process is also not very user-friendly, at least from experience. 

    Honestly, this is completely understandable.

    Sometimes CAS bug reports may it be tags/colours/etc. seem to get more attention and fixed sometimes with less upvotes than other reports where nothing has happened, but because they are at CAS level more users notice and report/upvote, so they again, get more attention that way too.

    Other reports, in some cases are backlash reporting. Such as when Ailments came out, and overwhelmed gameplay for most players. I saw bug reports at first just pushed to feedback then they went "viral" with comments, complaints and upvotes, it was re-instated (moved back to bug reports) and prioritized for 2 fixes. 1st wasn't enough for many players; they added a Ailment Toggle shortly after (and I think another reduction is spreading).

    Other than that is really seems to be a balance of how many votes, how easy it is to reproduce, and how easy a fix is. There are many posts with plenty of upvotes with months or years of nothing done. 

    The average player really doesn't have the time or patience for this.

    Some players do take very seriously in investigating and reporting (either checking internal files, checking every object/item, etc.). And maybe a handful get past "Awaiting Additional Reports" but since it is the (supposed) year of Bug Fixes, I think some of us are trying to report what we can, and cross our fingers XP

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