Coach Capsule Kit Removal & Accessibility Barriers for Longtime Players

I have been playing The Sims 4 since its original release in 2014 and have purchased and owned every single pack released since then. During the window when the Coach RePurposed Capsule Kit (SP87) was available, I was severely ill and disabled, making it extremely difficult to play.

Despite my illness, I still made the effort to log in during that period to make sure I did not miss out on free content. However, because of how it was presented, I misunderstood and believed the Coach collection was a standard free base-game update rather than a kit that required a manual claim before a strict expiration date.

Now that my health finally allows me to play a little bit again, I have discovered that my 12-year complete collection is permanently broken because SP87 was removed on October 28 2026, with no option to claim or purchase it afterward. On top of that, EA Help provides no accessible way to reach a real human support advisor to explain my situation.

Locking numbered packs behind short, confusing claim windows unfairly punishes disabled and severely ill players who have supported this game for over a decade. After supporting The Sims 4 since 2014, this experience is making me want to permanently quit the game. Please reconsider permanently locking SP87 away and provide an accessible way for players to obtain it.

My specific request to EA:

I am asking EA to provide an exception that allows the official Coach RePurposed Capsule Kit (SP87) to be added directly to my existing EA account.

I am not asking for custom content, a substitute, or compensation. I want the genuine official kit. I would also like EA to provide an accessible way for disabled players to contact a human support representative when circumstances prevent them from participating in time-limited promotions.