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LavaFire40's avatar
LavaFire40
Rising Rookie
2 days ago

Game Will Not Run.

I know there's a whole thread somewhere about the game not running for Xbox Series X, but I'm fed up with it. I was on the phone with microsoft for over an hour trying to figure out how to get my game playable again after 3 years. 

We tried every troubleshooting steps that were available on xbox, and I even tried on Ea Help. Nothing is working, and I'd desperately like to play on my new gen console, than having to play on a Xbox one s. It takes twice as long for my game to load, and it won't load like my new one would. I just want to get this to catch the attention of the Sims gurus or the developers, because I'm not the only one with this problem, and I know I'm not. 

I had noticed the rating had dropped from a 5 to a 3 so I decided to look and see why. I saw reviews from 2022, around the time my console stopped running the game completely, and people were complaining that it did the same thing that my game was doing. It happened close to the time when the update came out in July of 2022, that messed up a bunch of people's games. Then they had to issue an emergency patch, and mine stopped working after that. I get that there's nothing we can really do, but I'd like to at least get a bunch of people to see this, so hopefully the gurus or devs can see this, and maybe fix it. Not just for me, but for everyone else having the same problem as me. 

I've blown hundreds of dollars on this game, and I'd like to at least play the game, considering how much I've spent on it. I have/had so many ideas that I was using, but I can't really give ideas if I can't play the game. I refuse to play it on my older console, because it's in a common area in my house, and I can't talk to my friends in there after my mom goes to sleep.  I know it seems like I'm griping, but I've done EVERYTHING. I have posted on YouTube, and Tiktok, but nobody knows how to fix it. And EA hasn't gotten back to me through an email I sent. 

If anything, PLEASE just help me get this to have as much interaction as possible, so that I MIGHT have a chance for the devs to fix this. I know they check the forums, and I'd rather ask for help on here, then reddit. Thank you for reading my "rant?" Idk if that's the proper word I'm looking for, but I'm hoping if I can get interactions, we can fix this. :)

Ask me any questions about what my game is doing, if you want to, and I will try to explain as best as I can what is going on.

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feedback

2 Replies

  • simsplayer818's avatar
    simsplayer818
    Hero
    16 hours ago

    LavaFire40​ my game runs fine on Xbox Series X even with all content installed. Loading screens take a little longer with the full game but not excessively slow for me. I know it's not yet optimised for Xbox Series X and it's running the Xbox one version so that could be improved just to catch up with the amazing graphics that are possible on next gen for me. But my game works. 

    To run it on Xbox Series X over the years, after help from a Sims player at Xbox Support (if they're not a Sims player the help isn't as good... though they try) ages ago and a few years on the EA forums I learned it's all about managing in game storage so these are my tips.

    🔸I clear my library and keep it mostly empty. This includes clearing pre made Sims and lots;

    🔸I never run more than 3 save files, currently it's 2 and one is a backup;

    🔸I go into Other Households and clear some Townies after every time I've played. If you have hundreds of them I've found it causes massive issues like lagging and crashing. I clear them daily as there are a lot being generated since adding For Rent, especially after travelling to public lots;

    🔸I always clear personal and build inventories of previous Sims and households. It causes issues otherwise, especially the build mode household inventory. When I finish a household and move on I clear all inventories, even the fridges;

    🔸I don't store photographs. I've had some issues with crashing and error codes;

    🔸I save regularly, especially before travel, CAS and Build Mode;

    🔸I often clear locally saved data and sync up with the cloud again by selecting Sims 4 on the console home screen using the menu button (3 lines) >Manage Game and Add-ons>Saved Data. You'll see 2 sets of data, pick the set next to your gamertag/username and select delete from console only (this step should be carried out while the game is not running). Then immediately load up your game and it will sync up with the cloud and retrieve your data;

    🔸 Powercycle regularly, especially if the Xbox is always plugged in. Switch it off with the Xbox button on the front for around 10 secs until it's shut down completely and the light stops flashing. Unplug the power cable to completely reset the power supply. Wait at least 10 secs then plug it back in. Switch the Xbox on with the power button. I always do that after a crash.

    As long as I stick to these little rules and troubleshooting steps my game runs fine. It rarely crashes but that can still happen. There is a current reported issue where settings in Game Options for console are resetting each time the game is loaded however and my game is affected since the last patch, looks like it's affecting a lot of console players. That report is here:

    [PS/XB] Game preferences resetting | EA Forums - 12264369

    Hope this helps.

    Here's a link to the Console Troubleshooting Guide and Known Issues. It's not letting post that guide as a link for some reason (invalid html message 🤔). It has links to known console bugs and additional advice:

    https://forums.ea.com/discussions/the-sims-4-technical-issues-consoles-en/read-first-console-troubleshooting-guide-and-known-issues-patch-2-13/11002624

     

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