Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.107.151.1020
What expansions, game packs, and stuff packs do you have installed? All except Urban Homage Kit
Steps: How can we find the bug ourselves? Claim daily login rewards. Rename your The Sims 4 folder (Documents > Electronic Arts). Start the game. Alternatively, claim rewards, buy a new computer, install the game, and start the game.
What happens when the bug occurs? Previously claimed rewards are now locked and must be claimed again.
What do you expect to see? Claimed rewards stay claimed on my account, whether or not I'm using the exact same Documents folder.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Installed the patch for 1.107.151.1020 (as far as I know, the issue existed before this though)
Due to antivirus issues (files refuse to update properly), I do a folder refresh when I update my game. My claimed rewards reset when I did that.
This is due to the claimed rewards being stored in UserSettings.ini, which is now in my old The Sims 4 folder. An easy fix, since I still have that folder AND know where the data is, but not so easy if I had deleted it to start fresh, or if I did it because of file corruption, or if I was moving to a new computer.
