So I am so confused right now. I pre-ordered Sims 4 University. I get an automatic critical download for my base game that now all of a sudden makes my game unplayable so I have to download the Legacy Edition. Now, I FINALLY download the new content to be told now that, even though the update launched yesterday, Sims 4 University will not be playable on that platform???
Someone tell me that this is not real right now. Somebody...Anybody!
I just recently purchased a Sims 4 bundle. One of the packs I purchased was Discover University. I was not aware that this expansion pack was not available on my computer type. I have an iMac OS X Yosemite. I’ve searched everywhere to see how I can fix this problem but I haven’t been able to really find anything. I also can’t find any way to contact anyone either. It’s becoming quite frustrating as I paid quite a bit of money for me to not be able to play.... Am I able to get any kind of refund or trade or anything???
discover university is the first pack that requires 64-bit computer. Check that first and if you have a 64-bit, then text me, I'll figure another way out
I checked and I’m pretty positive I do have the 64 bit
@hbs1121 The question for Macs is not whether they run a 64-bit OS (they do, and they have for more than a decade), it's whether a particular Mac supports Metal. Those that don't cannot run the standard version of Sims 4 and are stuck with the Legacy Edition. If you're not sure whether your Mac's hardware supports Metal, please list its specs here, as described in this post:
The other problem is your OS: Yosemite doesn't support Metal. But if necessary, you can update to El Capitan or later.
