Forum Discussion

Seasoned Novice

8 months ago

Blast from the Past: Unable to claim reward/Gnome fix failure message

I am unable to collect the blast from past event rewards. I had no problems, completing the event, but when I went to claim the reward I keep getting claim failed. Please wait and try again as the gn...

Seasoned Newcomer

8 months ago

Having the same issue. Vanilla game, on PC, completed the tasks with no issue but when I try to claim it says "claim failed." Exited and restarted and now the UI is entirely greyed out.

crinrict

Hero+

8 months ago

Did you try deleting accountDataDB.package ?

talkattack
Rising Newcomer
8 months ago
How do I do that? (The deleting accountadata)
- crinrict
  Hero+
  8 months ago
  Go to documents\ElectronicArts\The Sims 4 and move the file accountDataDB.package to the desktop.
butterflylily7
Seasoned Newcomer
8 months ago
Thank you! It worked!