Bugs with the Gallery and Pack Selection
Hello EA team. I'm contacting you via the forum to report two problems I've been having with my game. The first is that I can't select the three most recently released Expansion Packs, Enchanted by N...
Forum Discussion
EA_mplsnow
Community Manager
Community ManagerHey ClayJu_07,
Where did you purchase those packs from? Are you able to see those packs in your order history page, and do they appear as 'Owned' or 'Installed' on the EA App under Library > The Sims 4 > Manage > Manage add-ons? If not, it sounds like you aren't signed in to the EA account you bought those packs on. You'll need to sign in using that account to access those packs.
If you have any pictures of what you're seeing, it'd be great if you could include them!
Regarding the Gallery, are you receiving the 'Timed out' error like in this bug report: [GALLERY] 'Timed Out' error when saving lot to Library/Gallery | EA Forums - 13101878
Let us know what you see, and we can continue from there. Thanks!
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