It seems EA has really messed up with the bugs this time. When the latest expansion Snowy Escape released I tried to bundle it, Journey to Batuu (game pack) and Nifty Knitting (stuff pack) but it wil...
A quick heads up, I've merged posts on the same topic in together here. You may notice your post has moved as a result.
Snowy Escape won't be available as part of Build Your Bundle until December 1, 2020 at 10am pst. Origin shares this information on the Build Your Bundle page under the pack tiles that load:
When you go to select Journey to Batuu and Nifty Knitting with a different expansion pack, what happens? Could you include a screenshot please as a visual? I've tried to reproduce an issue with those titles and, Origin lets me add both Journey to Batuu and Nifty Knitting to my Bundle. I'll share my results too:
A quick heads up, I've merged posts on the same topic in together here. You may notice your post has moved as a result.
Snowy Escape won't be available as part of Build Your Bundle until December 1, 2020 at 10am pst. Origin shares this information on the Build Your Bundle page under the pack tiles that load:
When you go to select Journey to Batuu and Nifty Knitting with a different expansion pack, what happens? Could you include a screenshot please as a visual? I've tried to reproduce an issue with those titles and, Origin lets me add both Journey to Batuu and Nifty Knitting to my Bundle. I'll share my results too:
If you've got every pack except these three, it becomes impossible to even get to the Build Your Bundle page (since technically you don't have 1 of each pack available). All the user sees is that popup. So no page, and no notification that Snowy isn't eligible. Perhaps a note to the web-developers would be in order? Better notifications on pack releases? Removing the popup and make the EP greyed out when building a bundle, displaying a message there instead? Just don't hide it from the selection, you tried that previously and it led to lots of reports then as well.
But now that you have clarified it, it seems we will unfortunately have to wait until December 1st. Although I partially understand why, I find I'm slightly insulted that you are punishing those customers that have spent possibly hundreds of simoleans to keep up to date with all the DLC content for this game. It's no small accomplishment and deserves a Steam Achievement (You've bought all DLC! - earned by 98% of users).
Also, like I said, there are dedicated non-EA affiliated volunteers that are bombarded with dozens of support questions for The Sims 4 on Discord (especially right around EP time) that could really be helped if you gave them the ability to keep buying those packs for the best price possible, since they barely have time to actually play it.
A screenshot of what you're seeing on your account would be helpful as it'll help to provide a visual. Could you pop up one when you get a moment please?
That was odd, the posts just shifted around. It looks like I owe you my gratitude regarding that second paragraph, @EA_Lanna . Sometimes I get snappy, I apologize.
This is what happens as soon as I select the Build Your Bundle option in the Origin Client (& Chrome). Keep in mind I own every other EP, so the only unowned EP is Snowy Escape. My guess is most TS4 players own every pack, especially the EP's, so this will be common.
The rest of the client is now disabled until I click on OK. If I do, I get redirected to the home page.
I never get to see the Build Your Bundle page, so I never get to see the December 1st date.
However, it appears there's an exceptionally long time out if I don't do anything, I will edit the post once I get it (and try it in Chrome while we wait).
EDIT:
So, after 5-10 minutes, this happens in the background:
As you can see, it shows the Build Your Bundle page in the background without any packs (so only the header and footer) in a perpetual loading state. You can see the December 1st date here, but even if we found the individual that waited long enough without clicking OK, without being able to read the rest of the sentence that date alone makes no sense. And the popup can not be moved. And once you click OK... redirected to Home.
Now I recall from past EP's that the page was available but the ineligible pack was hidden, leading to more reports. I also know that not many people will read the fine print. So my suggestion is to do away with the popup and instead make the ineligible pack greyed out. As soon as the user hovers the mouse over or clicks on it, display a popup stating the pack is ineligible until the specific date. Or just put it in red letters on top of the box art.
Alternatively, make the popup more specific. It's kind to have such a friendly message, but perhaps a more factual message stating that the user does not meet the requirement of 1EP, 1GP and 1SP with a note that the most recently released pack isn't eligible for x weeks (or until x date) would provide some needed clarity, even though it means more updating work for the content-editors.
Personally, I was completely stumped by this, since I never saw that date anywhere. Could I have guessed? Certainly, I can see how it makes business sense not to discount the pack right away. But without seeing it written anywhere and being able to bundle previous EP's on release day, I kept thinking it must be a bug. I reported it twice to EA and then found this thread, where by chance you posted.
Thank you for getting back and including that information. Can I double check with you if you are on Pc or Mac and if you are using the Origin Client or the Origin website to Build Your Bundle when you get that pop-up?
When testing on both the client and website, the text with this information displayed straight away without any pop-up needed. That it hasn't for you would suggest it's a technical issue which would benefit from some troubleshooting.
