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Where are you trying to claim the rewards? From the main menu screen or in-game while playing a sim? Some rewards need to be claimed while playing as a sim, like the potions. Have you managed to claim any rewards since the event started?
Have you also made sure any mods you might have installed are updated? You can try disabling all mods and claiming the rewards just to see if it is a mod issue or not.
- low_camila12 months agoSeasoned Novice
yes! i have deleted all my mods and tried to claim rewards both in game and main menu, i have claimed rewards before in this specific even. when i try to go in whether its in game or main menu it just says please wait and try to wait as the gnomes try to fix the failure.
- Mooo_Moooze2 months agoSeasoned Novice
I am having the same issue :'(
- RexDragon182 months agoSeasoned Newcomer
Game telling you you have to be online?
If your one console is figured out by accident, pc wise...I dont know
Sign out of your console entirely, to the point you have to reenter your email/account info and enter your password to sign in.
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