Forum Discussion

emorgank's avatar
2 years ago

Contact an Advisor - Customer Support Issue

I understand the EA app was having difficulty downloading items recently. I purchased a Sims 4 expansion pack the other day and my order went through multiple times because it wasn't showing up as downloaded. Thus, I need multiple refunds. 

I appreciate the support, but I need to rant as well - this website is atrocious for folks trying to contact a real person for support. I've been clicking in circles for a half hour trying to find an email, live chat, or phone number to contact so I wouldn't have to post on the forum. When starting a case on my account, it takes me right back to the help home page. Everything I do takes me back to the home page. Responding to the order confirmation results in an email that says to visit the help home page. If I see the help home page one more time I fear I may never recover.

Please attempt to make it easier for people to contact support for help. EA has lots of fans who pay lots of money for their games, and to treat loyal customers this way is really disheartening to see.

Thank you.

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there @emorgank 

    I'm sorry to hear you're having issues getting through to live support for help on your refund! 

    Let's try the following to get your help request submitting so you can speak with the live support team. On the help site here, select EA app as the product. Then click the option to See all help topics, navigate to the Orders category on the left-hand side, and select I want a refund. From there, you'll be able to see the current contact options and you can either start a live chat, or contact in through email. If these steps don't work for you, please let me know any issues you come across. 

    Thank you for taking the time to provide your feedback as well, we'll be sure to send this feedback along to the proper teams.