Error code: 800

HI @lisam467

are you using any mods/cc in your game ? Sounds like a save game corruption or a mod issue.

Hi Crin, No I'm not using any Mods. I had so many issues with Sims 3 that I decided not to use them with Sims 4.  Is there any way of fixing a corrupted save?  Any help would be appreciated 🙂

I know a few people who have this problem and all these people have really huge save-files because they are playing with several families.

I am  having the same problem because I am playing with all the family.

So far I lost three plots, I cannot access them at all.

I can move another family to this plot (though not enter the plot afterwards)...but when I do the usual questions you are asked  - with furniture/without furniture/demolish are missing....

Would you be willing to share your save game ?

If so, please zip up this folder: documents\electronicarts\thesims4\saves and drop the file to this Mediafire-Link to upload.

Please make sure to name the zip file with your user name and a tag-word of the issue.

I have a lot of families too but I only play 6 families now and the rest I have as unplayed.  It's actually a LOT error because I've spent all morning figuring out what the problem is. It's the Oakenstead lot and the building that I currently have on it is obviously the issue. I tried to download a building I saw in Sims VIP on Twitter and that's when the issues started. I don't think I will be able to get myself out of this one because it's probably a corrupt save ☹️

Hey Crin 🙂

I just sent you the zipped file.  I forgot to put my details on the first upload, so sorry about that.  As I said to Tahemet before it's definitely the "Oakenstead" lot that's the issue.  I tried to download a new building on that lot the other night and I was stuck on the building screen for over 20 minutes. I knew there was a problem at that point and thankfully the issue only seems to be with that lot now. 

I have tried everything and nothing has seemed to work for me so hopefully you have more success.  Thank you so much for doing this I really appreciate it! My fingers and toes are crossed for you. haha 🙂

I try if I get to find some solution.

Maybe you'll need to revert to a backup from before you downloaded the lot.

I'll let you know what I find.

Hi @lisam467

Did some testing and I don't think there's anything that can be done to save Oakenstead. You can just still play your game, but the lot is corrupted. I loaded the lot next to it and funny enough, it still showed the old house.

Questions

1. Could you give me the link to that lot to download (name and creator) so I can see if it's the house leads to a reproducible error ?
2. Did you bulldoze the lot before you placed the new house ?

Options

1. Load a save from before you placed the house
2. Play on but don't ever load Oakenstead in any form. Seems it's one of those contagious issues. Once a corrupted lot is loaded, all others are corrupted too unless you restart the game. 

I can only hope it doesn't spreads

I forwarded your save to QA so they can hopefully find a way to prevent this issue from occurring in the future but my guess is that it's connected to the disappearing house issue.

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@Tahemet wrote:

I know a few people who have this problem and all these people have really huge save-files because they are playing with several families.

I am  having the same problem because I am playing with all the family.

So far I lost three plots, I cannot access them at all.

I can move another family to this plot (though not enter the plot afterwards)...but when I do the usual questions you are asked  - with furniture/without furniture/demolish are missing....

---

Which are your affected lots ?

Hey Crin,

I noticed the same thing when I went to look at the property next to it.  It never used to show the original house on that lot so I don't know what's happened? When I went to download the new house onto the lot I just went straight into my library clicked on the new house that I wanted to download and went straight over the top of my existing property. I've done this in the past and it's always worked for me but this time it got stuck in a loop on the building screen for 20+ minutes.  I had no way of exiting the game when that happened so I did a ctrl-alt-delete and cancelled out of the game and then went back in and tried to edit the lot from Manage worlds and that's when I got the Error Code: 800. I should point out that I hadn't saved the game at this stage but after endless tries of cancelling out of the game and trying different things I gave up and went to play one of my other Sim families and that's when I did a save. The error happened way before any save was done so I'm wondering if the error had been there for quite some time and I just hadn't noticed because I very rarely play Willow Creek anymore.

What I think I might have to do now is make a copy of my buildings and families and start a new game. It's obviously a corrupted save so it could spread like you said and I don't want to lose access to any of the other lots. Better to be safe than sorry.

This is the link to the property I was trying to download.  I saw it in Sims VIP on Twitter and loved it. https://www.thesims.com/en_GB/gallery/B03066DB676811E78532291F6B257650

Unfortunately I don't have any earlier saves of my game so I won't have any choice but to start a new one. It's my own silly fault for not backing up.  I always used to save 2 games when it came to Sims 3 because of all the issues but this is the first time I have ran into anything serious with Sims 4.  Lesson learned!

Thank you so much for taking a look at it for me Crin I really appreciate it!  Thanks also for passing the information on to QA.  I guess I am just going to have to cop this one on the chin and backup in future.  It would have been nice to have a happy ending but these things happen unfortunately.  I hope you have a great day and thanks again for all of your help! 😃