For the attention of EA
For the attention of EA – I am sitting here appalled at the audacity you have thinking we, the consumers are happy to part with our money on new packs when you have left the gallery in such a disarray that it is barely functioning. I am so disappointed that a company as big as you, is more interested in the big bucks sign dangling in front of your face than us, the people who line your pockets. Maybe you should read and fix these bug reports before expecting anyone to purchase any more packs or kits. You made this mess, now it should be you who cleans it up.
On a more positive note, I am thankful that you have fixed the disconnecting issue, the gallery does work better on that front. The main part that I am ecstatic about is the “bad actors” can no longer increase their own DL numbers, this is a major breakthrough and you should be applauded on that.
Hey all,
Closing this thread down as it has turned into a bit of a collection of different issues. Please see the latest patch notes here for updates on issues resolved with the Gallery:
- Duplicate items should not appear in the Gallery when scrolling through the creations anymore. This won’t affect duplicates if someone has uploaded the same item multiple times, so no need to check your settings.
- Reporting a comment on the Gallery will no longer hide the entire upload from your view but will hide the comment from your view as intended; the comment continues through the reporting system to be reviewed and actioned where needed.
- Reported Comments in the Gallery will not display if you enable the Hide Reported Content setting in Game Options > Other
- Favoriting items in the Gallery should correctly reflect with the green heart icon even if you restart The Sims 4 or delete your local files.
- Trending Hashtags have been reenabled and should help you find new and interesting content.
- Downloads and Favorite counts should count higher than 1 now, in fact it should be accurate as well.
- Searching for Gallery creations by EA Account ID should return the results you were expecting.
- Web Gallery commenting has been re-enabled for those who like to browse the Gallery while away from the game - https://www.ea.com/games/the-sims/the-sims-4/pc/gallery
- Searching by Item Name should feel more like it used to when using multiple words. We have returned to AND operators instead of OR operators.
- This means if you search for the words Cat Dog, you will get results where Cat and Dog appear in the Item name, not results where only Cat or Dog was used.
- You will also see results that are not an exact to the word you searched, for example Cat will show items that used the word Cat or Cats included in the name.
- Duplicate items should not appear in the Gallery when scrolling through the creations anymore. This won’t affect duplicates if someone has uploaded the same item multiple times, so no need to check your settings.
