Game crashing when going on toy section buy mode

mja017​  Then please post a dxdiag, as requested earlier in the thread.

I am having this exact same problem. Mods removed. Even tried to create a new game. Every time I'm scrolling in the "Toys" section of the Kids BB mode, the game crashes.

Violet_xo16​  I'd like to see a few crash dumps.  Click Windows key-R and copy and paste this:

%LocalAppData%\CrashDumps

When you enter, you'll see a list of .dmp files.  If one of them is from Sims 4 or the EA App, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.  If you see a crash dump that was written at exactly the time the game crashed, I'd like that too.  But in either case, please only upload files from when you're playing within a clean boot, to keep things relatively simple.

If there is no Sims 4 .dmp file, you can enable them:

• Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
• In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
• Launch Sims 4 and wait for it to crash (whether you can play at all or not)
• After it crashes, wait for any crash dialogs to finish
• Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
• Upload the last .dmp file to a free filesharing site and link it here
• When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.

Faulting application name: TS4_x64.exe, version: 1.121.361.1020, time stamp: 0x698a2627
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000006a0fc8
Faulting process ID: 0x2978
Faulting application start time: 0x01dc9d28980dff28
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: unknown
Report ID: c169d13e-c3c8-48cd-92dc-5b513bc76a14
Faulting package full name: 
Faulting package-relative application ID: 

Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.121.372.1020
Application Timestamp:    698f7d7c
Fault Module Name:    TS4_x64.exe
Fault Module Version:    1.121.372.1020
Fault Module Timestamp:    698f7d7c
Exception Code:    c0000005
Exception Offset:    00000000013b4ad1
OS Version:    10.0.19045.2.0.0.256.48
Locale ID:    2057
Additional Information 1:    df1a
Additional Information 2:    df1afd5aa66dc530979a663e10055443
Additional Information 3:    4ebe
Additional Information 4:    4ebebc9dc63e24a81be584045572a03a

Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.121.372.1020
Application Timestamp:    698f7d7c
Fault Module Name:    StackHash_193d
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Code:    c000001d
Exception Offset:    PCH_D3_FROM_ntdll+0x000000000009E0F4
OS Version:    10.0.19045.2.0.0.256.48
Locale ID:    2057
Additional Information 1:    193d
Additional Information 2:    193dcdb09b2bbe1a923d4c7ddccdd8d0
Additional Information 3:    b8c2
Additional Information 4:    b8c2f65336f774cc2c57a0acfa38c2ea

Violet_xo16​  Sometimes the technical details show why the game stopped working.  That's the info I was asking for.  So please provide it for the most recent two or three crashes.  You can copy the text you see and paste it into a reply.  It shouldn't be very long at all, maybe 20 lines at most per entry.

The files are too big to add but each one just says sims - stopped working 

Violet_xo16​  You left out the space in the command.  Please copy and paste it:

perfmon /rel

This is happening 

Violet_xo16​  Okay, but is there a new error in the Reliability Monitor?