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stasj912's avatar
stasj912
Rising Rookie
12 months ago

Game not loading - Vista Hermosa

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Nederlands
How often does the bug occur? Every time (100%)
What is your current game version number? 1.108.335.1020 DX9
What expansions, game packs, and stuff packs do you have installed? All the EP, GP, SP, not all kits, including the latest EP Lovestruck
Steps: How can we find the bug ourselves? Unsure
What happens when the bug occurs? Game keeps loading for more than half an hour
What do you expect to see? Just to load into the game/lot without having to reboot my game for more than an hour. It's a save I've been building on for a couple of years I don't want to lose it.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Product: The Sims 4
Platform:PC
Which language are you playing the game in? Nederlands
How often does the bug occur? Every time (100%)
What is your current game version number? 1.108.335.1020 DX9
What expansions, game packs, and stuff packs do you have installed? All the EP, GP, SP, not all kits, including the latest EP Lovestruck
Steps: How can we find the bug ourselves? Unsure
What happens when the bug occurs? Game keeps loading for more than half an hour
What do you expect to see? Just to load into the game/lot without having to reboot my game for more than an hour. It's a save I've been building on for a couple of years I don't want to lose it.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Everytime I wish to enter the lots in the Vista Hermosa area of the new world my game won't stop loading. I can't enter the lots trought the build/buy menu, my game just starts loading and keeps loading for more than half an hour. I keep resetting the game. I deleted all mods but it keeps happening. Deleted the localthumbcache.package several times too but didn't work. After emptying my mods folder and placing them back one by one new saves seem to work, but I don't wonna loose the save I've been playing for a couple of years. I tried visiting the lot with a Sim in live mode and this worked . I started rebuilding the lot, travelled back with the Sim to another lot and tried to load back in the lot in Vista Hermosa but than my game also kept loading for more than an hour without anything happening. I also had to reboot the game. The vista Hermosa area seems not to load in my save.

gameplay issue

7 Replies

  • crinrict's avatar
    crinrict
    Hero+
    12 months ago
    @stasj912

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please upload them to a new post in this thread.

    Please either create a .rar file to upload or copy/paste the content into your post.

    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.
  • stasj912's avatar
    stasj912
    Rising Rookie
    12 months ago

    I deleted them but it didn't do anything, it didn't even create a new file. Yet after 25minutes of loading the lounge lot in build buy in the Vista Hermosa didn't open...

  • crinrict's avatar
    crinrict
    Hero+
    12 months ago
    @stasj912

    Would you be willing to share your save with me ?

    If so, please zip your saves folder and upload it somewhere like dropbox, googledrive or OneDrive and PM me the link.
  • crinrict's avatar
    crinrict
    Hero+
    12 months ago
    @stasj912 So I tested your save game but I'm unsure there's much that can be done.

    I got the lounge to load by loading the lot next to it in build mode then go back and load the lounge in build mode and exit. Afterwards the issues seem gone but getting to load it in the first place wasn't consistently.

    I did have issues loading the Dr household in Willow Creek as well. I got it to load once but then the entire house disappeared so there seems to be a lot more going on in that save.

    The save is insanely big too. With almost 200 MB it's one of the biggest I've seen.

    Don't really know what to suggest unfortunately ☹️
  • stasj912's avatar
    stasj912
    Rising Rookie
    12 months ago
    @crinrict Thank you for your help.

    Verry sad to see this save being lost and don't understand why EA is still releasing content if the game doesn't support bigger save files. Also the many load screens don't make sence than. Hope a solution can be found!
  • crinrict's avatar
    crinrict
    Hero+
    12 months ago
    @stasj912 I would put the save aside for now and play another. Don't delete it at this point. Maybe they come up with a fix.
  • andypuk1980a's avatar
    andypuk1980a
    Rising Scout
    11 months ago

    I just want to add that I'm also having this problem on one specific save, I've been able to enter the other lots in build mode in Ciudad Enamorada with no problems, but now when I enter the 2 speficic lots in Vista Hermosa, namely Caminito Del Deseo and Casita Del Amor it's just an endless loading screen, I left it for a good 10 or 20 minutes and eventually had to force close the game because I didn't think they would ever load and it should not take that long, I was able to enter the other 3 lots without problems, Laguna Del Abrazo (The lounge), Mansion De La Pasion and Calle De La Promesa, all other lots in other neighbourhoods and other worlds are fine as well, I restarted the game numerous times, deleted the localthumbcache, verified the files in Steam and it's still happening, all mods are up to date as well.

    I don't have any last exceptions generated and when I force one through better exceptions it doesn't tell me anything is wrong.

    All the lots load fine without any problems in other save games so it's just happening in this save game which is bizarre, I certainly don't want to loose this save file as @stasj912 mentioned in their post it's a big save I spent alot of time making, live mode works ok and can travel do stuff in all other lots without issues, I haven't tried travelling to these 2 problem lots yet, I have a feeling they will just get stuck in an endless loading screen. ☹️

    Edit ; I just tried travelling to Caminita Del Deseo in live mode with a sim and it's just an endless loading screen again ☹️

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