Hello! So the sims 4 is not letting me play the game. I am able to make a sim no problem but everytime I go to load a plot to actually start playing with a sim I create the load screen will appear but it won't go past it, it's like it frozen or something. Also when I restart the game it deletes the sim I created. Does anyone know how I can fix this?
Try resetting your sims 4 folder, and testing in a new save game without putting back any of your data in the sims 4 folder and see if the issue remains.
https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/
Hi Miranda60
Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.
Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.
