Try the following
- Close the game
- Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
- Repair the game
- Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry.
- Start a new save game
- Check if you still have the error
- Report back with your results for further steps on how to get your stuff back.
Even after renaming The Sims 4's folder to The Sims 4_Old and repairing the game and everything, the UI still isn't showing up
Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.
Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.
Are the textures back ?
Here's my Last UI Exception: <?xml version="1.0" ?><root>
<report><version>2</version><sessionid>dc5ad1948cc155c56887cf4d</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-07-28 19:34:42</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1030-1.200.000.666.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.shared::GameplayStateData</categoryid><desyncid>dc5ad1948cc155c56887cf4d</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at gamedata.Gameplay.shared::GameplayStateData/GetSimRankedStatisticProgressUpdate() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/HandleSimActivated() at olympus.core.widget::WidgetBase/Initialize() at olympus.core::LayoutManager/LoadWidgetCompleteHandler() rtim=33705 Client Session Time: 56.02 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,515,0,6028 Modded: False SystemInfo: Windows 11 10.0.27909 GPU: Intel(R) UHD Graphics 32.0.101.6790, GUID: E1A9A3EB-6ACB-11F0-96C8-00155DD610D1 </desyncdata></report>
<report><version>2</version><sessionid>dc5ad1948cc155c56887cf4d</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-07-28 19:35:11</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1030-1.200.000.666.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.shared::GameplayStateData</categoryid><desyncid>dc5ad1948cc155c56887cf4d</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at gamedata.Gameplay.shared::GameplayStateData/GetSimRankedStatisticProgressUpdate() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/HandleSimActivated() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() rtim=36572 Client Session Time: 56.02 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,515,0,6028 Modded: False SystemInfo: Windows 11 10.0.27909 GPU: Intel(R) UHD Graphics 32.0.101.6790, GUID: E1A9A3EB-6ACB-11F0-96C8-00155DD610D1 </desyncdata></report>
</root>
.png){kind=link}
.png){kind=link}
.png){kind=link}