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CasualSimmer4096's avatar
CasualSimmer4096
Seasoned Rookie
2 months ago

Game UI not loading and my Sim has a broken texture

The game UI just doesn't appear and I can't play at all, and my Sim has a broken texture everywhere. I've tried removing all my mods and CC, freeing storage space, restarting Windows, and none of tha...
cc or mods removed
pc
ui (user interface)
crinrict's avatar
crinrict
Hero+
2 months ago

Hi CasualSimmer4096​ 

Try the following

- Close the game
- Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
- Repair the game
- Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
- Start a new save game
- Check if you still have the error
- Report back with your results for further steps on how to get your stuff back.

  • CasualSimmer4096's avatar
    CasualSimmer4096
    Seasoned Rookie
    2 months ago

    Even after renaming The Sims 4's folder to The Sims 4_Old and repairing the game and everything, the UI still isn't showing up

    • crinrict's avatar
      crinrict
      Hero+
      2 months ago

      Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

      - Delete the ones you have
      - Trigger the error again
      - Check if new ones are created
      - If that is the case, please copy/paste the content here. You can open the file with any text editor.


      Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

      Are the textures back ?

      • CasualSimmer4096's avatar
        CasualSimmer4096
        Seasoned Rookie
        2 months ago

        Here's my Last UI Exception: <?xml version="1.0" ?><root>
        <report><version>2</version><sessionid>dc5ad1948cc155c56887cf4d</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-07-28 19:34:42</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1030-1.200.000.666.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.shared::GameplayStateData</categoryid><desyncid>dc5ad1948cc155c56887cf4d</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at gamedata.Gameplay.shared::GameplayStateData/GetSimRankedStatisticProgressUpdate()&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/HandleSimActivated()&#13;&#10;    at olympus.core.widget::WidgetBase/Initialize()&#13;&#10;    at olympus.core::LayoutManager/LoadWidgetCompleteHandler()&#13;&#10;rtim=33705&#13;&#10;Client Session Time: 56.02&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,515,0,6028&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.27909 GPU: Intel(R) UHD Graphics  32.0.101.6790, GUID: E1A9A3EB-6ACB-11F0-96C8-00155DD610D1&#13; &#10;</desyncdata></report>
        <report><version>2</version><sessionid>dc5ad1948cc155c56887cf4d</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-07-28 19:35:11</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1030-1.200.000.666.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.shared::GameplayStateData</categoryid><desyncid>dc5ad1948cc155c56887cf4d</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at gamedata.Gameplay.shared::GameplayStateData/GetSimRankedStatisticProgressUpdate()&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/HandleSimActivated()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=36572&#13;&#10;Client Session Time: 56.02&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,515,0,6028&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.27909 GPU: Intel(R) UHD Graphics  32.0.101.6790, GUID: E1A9A3EB-6ACB-11F0-96C8-00155DD610D1&#13; &#10;</desyncdata></report>
        </root>

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