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Cowdog23's avatar
Cowdog23
6 months ago

game wont load tells me to restart/reload game

Every time I open the game and click on the household to play from the main menu it will load like I will be able to play then a notification comes up saying

" The game failed to load" error code 132:2e6385f0:e43afc9c."it is recommended that you relaunch the game"

With that being said I have gone through all of my custom content and deleted all my mods which were "MCC command, base mental drugs" and combed from all my other custom content. I have reloaded/restarted my game multiple times and nothing seems to work. I'm unsure what else I need to try/do in order to fix the issue. I do play on steam, but my EA account is also connected to my sims. Should i delete sims 4 and redownload it? HELP me please!

I play on a PC.

gameplay issue

4 Replies

  • crinrict's avatar
    crinrict
    Hero+
    6 months ago
    @cowdog23

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please upload them to a new post in this thread.

    Please either create a .rar file to upload or copy/paste the content into your post.

    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.
  • rosemow's avatar
    rosemow
    Hero
    2 months ago

    If you haven’t already done this, and you use mods or cc, try moving the whole mods folder to another place and then testing to see if the issue remains without mods/cc therejoreneet​ 

  • crinrict's avatar
    crinrict
    Hero+
    2 months ago

    Hi joreneet​ 

    crinrict wrote:

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please upload them to a new post in this thread.

    Please either create a .rar file to upload or copy/paste the content into your post.

    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

     

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