Ever since the update in april my packs have been deactivated and I have tried to reactivate them but nothing works I already went to the marketplace section tried to reactivate but nothing I have removed my mods so I know its not that I have cleared my cache too somebody help.
Community ManagerHey ImmaculateAj,
Just to confirm, are the packs explicitly listed as 'Deactivated' in the Marketplace section? And have you already gone to Marketplace > My Collections > Pack Selection, selected the deactivated packs, clicked 'Confirm,' and restarted your game?
Please also check that all your packs are installed in the EA App under Library > Sims 4 > Manage Add-ons.
If you've checked and done the above, please try moving the Documents\Electronic Arts\The Sims 4\UserSetting(.ini) folder to your desktop before starting the game to see if that helps. This thread might be beneficial for you as a couple of players have shared what worked for them: installed packs are deactivated and wont activate | EA Forums - 13368887
Let us know what you see and we can continue from there, thanks!
