base game body hair don't match hair color

Could you please provide the following information

- Are you using mods/cc in your game ? Please remove them and test without them if you do.

still happening without mods/cc

but shouldn't they match automatically? it's the base game/ea. 

No, that's what the checkbox is for in case you don't want to match it.

Say you give your Sim pink hair cause they 'dyed' the hair but wouldn't want the body hair to be that as well. This gives you a choice if you want to match the hair or not.

Does it work if you check it ?

it works but i don't remember this happening before. what i remember is the boxes are already checked. and for the hair color, we have to change it manually by unchecking the boxes not the boxes that are already unchecked.

Is it unchecked by default for you if you start a new save with no mods/cc ?

I can't check my game atm.

both new and old save, npcs and create new sim. but i am so certain that this issue never happened to me quite long before this. at least the colors can't be this different, whether the boxes are checked or not the default always or should always be with the same original color of hair and eyebrows. i don't think all of these that happened are normal.

Checked a new save and for me it's checked by default but if I choose another body hair color it unchecks.

Please try the clean folder approach described here: 📓[GUIDE] Clean User Folder Approach | EA Forums - 12690428 

I found the cause. It is because of the saves folder. Even though the save I am currently playing is new, the problem still occurs. My old, long-term save was already corrupted with Error Codes 800 and 801. Now, even if I start a new game, the error happens anyway. It only runs normally if I play with a completely new, empty The Sims 4 folder. I feel hopeless. There is no guarantee that if I start over from the beginning, these annoying bugs won’t happen again. This is the exact reason why I can never continue my legacy...