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Kittykat1175's avatar
Kittykat1175
9 months ago

Half of my aspirations are gone

I updated my Sims 4 recently after purchasing the new Life & Death pack. I accidentally bought it on Steam instead of the EA app, where I primarily play the game, however all of the packs that I own seem to show up regardless of this. When I go to create a new character though, half of the base game aspirations are gone. I took out the mods folder, I repaired the game, and they're still not there. I'm at a loss for what to do, and I can't find anything online that might help.

gameplay issue

3 Replies

  • Kittykat1175's avatar
    Kittykat1175
    9 months ago

    So upon further digging, it seems that the EA app recognizes that I have purchased all of the expansion packs I have, and says they’re in my library, and shows me them when I click on the “manage ad-ons” button, but it doesn’t actually show up in my order history (?) or in game. So all of the aspirations that I’m missing are from those missing packs, and all of the worlds and stuff that I developed over the years is also missing because the packs aren’t downloaded. And it doesn’t give me an option to download them. 

    I know I went off on a bit of a tangent there, but does that make sense?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey @Kittykat1175,

    It would be best to get in touch with support so they can take a look.

     
    Purchases from Steam will not show up in your EA account order history since they were not made through us, but if your accounts are linked and the packs aren't showing up in-game either, it would be best for support to have a look at any recent subscriptions or transactions that could be affecting things here.

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