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"If a Sim cannot pay the rate, it will be added onto their bills, and the maid will refuse to work for the Sim until the bills are paid."
http://sims.wikia.com/wiki/Maid
Bills come once a week so just wait until then 🙂
If that does not work, this could possibly be an old bug that is still acting up. https://answers.ea.com/t5/Bug-Reports/OPEN-Maid-Gardener-stops-coming-after-a-few-days/td-p/3464471/page/7
If you go to your phone, do you have the option to cancel the maid service? Try doing that and then rehire the maid! 🙂
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