Despite the fact my computer is running a 64-bit edition of Windows 10 Pro, Sims 4 won't play and I have to install a Sims 4 legacy edition. Isn't it a bug in your software, guys?
Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.
Hi, here is my DxDiag.txt
I have a Lenovo IdeaPad G710 dual graphics card notebook - there is a Intel graphics card and NVidia GeForce graphics card. Intel is used for low demand tasks like office programs and GeForce is used for gaming.
Kind regards
From what I could read its a very weird system, the intel HD is 64 bit and the Nvidia GT only has the 32bit drivers, either run the game using the Intel HD, or install the 64 bit drivers for the Nvidia graphic card, the drivers seem messed up. Both processor and GPU must be in 64 bit mode to be able to run The Sims 4 without Legacy Edition. From what I can see there seems to be something wrong with the drivers and why the 32bit version was installed for the graphic card makes me wonder, if it was 64 bit I would see a bunch of 64 references.
There is no reason you should not be able to run TS4 on medium settings. However your Nvidia driver is very old. You need to go to Nvidia.com to update it.
After updating check that Origin is set to run the game in 64 bit. Rightclick the game in Origin select Game properties and on the advanced tab make sure 64 bit is selected. Let me know how it goes.
