@Mirdala @ItsLunaMusk Hello! I'm so sorry you're having trouble with connecting. Please take a look at this thread and try the troubleshooting tips.
For example, it could be that something changed in your firewall or antivirus settings. This can sometimes happen when there is an update. Perhaps you just need to add TS4 as an allowed program. The above thread has a number of other steps to try as well. Please come back and report if anything works or not.
PS You can find your installed game's version number in the lower right corner of the main menu.
Nah, because I recently begun experiencing a similar problem with this new event that I’m participating in. Initially, I was able to collect the rewards, but now I’m encountering an error message stating that it can’t connect. Additionally, I’ve lost access to the gallery feature, which is quite frustrating. To make matters worse, this is a brand new save file because my previous save got corrupted, just like the one before that. In this current save, I’ve managed to build only a couple of houses, an apartment complex, and two businesses. I’m really trying to figure out the exact point at which the game seems to break and corrupt my save data, as it’s becoming overwhelming and this connection issue is not an isolated event, it’s happening to a lot of people including me.
@vicmomma1968 Hello! Does that mean you tried all the troubleshooting steps in the thread I shared? At the risk of stating the obvious, have you checked to make sure Online Features are enabled in settings? Do you use any mods? If so, have you tried removing them to see if things work properly?
