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Mirdala's avatar
Mirdala
10 months ago

Mac - Internet is connected, but Gallery and Grim Rewards telling me to connect

Product: The Sims 4 Platform:Mac Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? Sept 18th Update, I ...
gameplay issue
the gallery
time limited events
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
10 months ago

Hi @drbatcat1216,

Just to check, were the steps you followed the ones listed below, or a different set?

Troubleshoot your connection to EA games

The link above would be a solid place to start in the event of any connection issues.

It may also help to try repairing your game or verifying the files if you're launching through Steam. If you're running The Sims through the EA app instead, I'd also try clearing the cache to make sure the game isn't missing any recent updates.

Drbatcat1216's avatar
Drbatcat1216
Seasoned Newcomer
9 months ago

I just realized it said I was on pc, I am on Mac. And I just repaired my file and it didn't seem to work 

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    9 months ago
    Hey @drbatcat1216 , have you tried a different internet connection if possible (for example using your mobile data instead of your WiFi)? Do you have any antivirus on your Mac? Have you done any macOS updates recently, or installed any third party software?

    Thanks!

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