Missing basic families

@estearns94freedo, the Capp family was from The Sims 2 and isn't in The Sims 4.  (Unless you downloaded them from the Gallery, since Maxis does sometimes make households from previous versions of The Sims that aren't standard in TS4). 😉

The Goth Family in TS4 lives in the Willow Creek neighborhood, in a dark Victorian house at the top of the map in the center, and the Landgraab family live in the Oasis Springs neighborhood, in a modern house also at the top of the map in the center of that neighborhood.  But are you saying they are missing from their houses, or are they missing from your library (if you put a copy there)?

Also, are you playing on a console or a PC./Mac?  If you are playing on a PC or Mac, do you happen to use Mods or Custom Content (CC)? 🤔  Using Mods or CC can often cause problems in the game, especially after EA releases a patch to the game like they did on Wednesday the 8th.  You will need to find which Mod or CC item is causing the problem and then go back to whoever made it and see if they have a version of it updated to work with this patch!    This will replace the outdated version of whichever CC or Mod is the problem. 🙂

Here are some instructions on how to go about doing that. Please do all of the following:

1) Move the Mods Folder to your desktop

2) Delete localthumbcache.package file in the game folder.

3) Fix you game in Origin by logging in and go to Library, then right-click on The Sims 4 and choose the "Repair Game" option from the list.  Wait until Origin finishes repairing all your packs and not just the base game.

4) Now, when you turn on your game again, it will create a new mods folder that will be empty.  Check to see if your game is now working without mods/CC.

5) Now you can try adding back items from your Mods folder one at a time checking your game each time to see which item is causing your game to not work properly.  If you have a lot of items, you can try the 50/50 Method. 

The CC creators will usually update the CC items and Mods after these updates, so when you find out which one is the culprit, you can get the updated version from whoever made that item of CC in the first place.  You should try these steps any time you have problems in your game to rule out CC/Mods problems.  It is the responsibility of the Mods/CC creators to update their items anytime EA releases a patch/update, and it is the responsibility of the people who use Mods/CC to make sure they are using the most recent version. 

If this doesn't work, or if you don't use Mods/CC then their might be another thing causing this, but it is best to check your Mods/CC to rule them out first! 🙂

Please update us on what happens! 😇