My Newcrest town is empty

Thank you for replying!

May I ask, how do I download from the community gallery? 

@miori90 I am happy to help! To download from the community gallery you can open your game and in the upper right corner you will see an icon that looks like two squares/photos on top of each other. Click on that icon and you will see tabs for the gallery (news, your userID) and library. Choose gallery and you will be able to search for builds, rooms and households from the community there. Any that you want to download you should select then click the download icon and once you have don’e this they will appear in your library tab (the one I mentioned before in your game). Once a lot, room or household has been downloaded to your library it will be available off line and available to select for placement in your game. 

This link should have lots of helpful information on this subject, including how to place & use the items you have downloaded: https://www.carls-sims-4-guide.com/gallery/

Thank you for the quick reply!

Sorry I have one last question. Is there a way for me to play online even though I got the Sims 4 for free?

@miori90 

It does not matter that the game was free. The Sims 4 is not an online game. The only online option is the gallery which you have access to.

My Newcrest is empty all the time, even if I fill it with lots - the next time I go on there is nothing there. Maybe cach needs clearing.

@binnroad  If you make a save, can you load that one again after exiting the game?

Make sure that your user files are located through this path: Documents>Electronic Arts>The Sims 4, and that you have disabled OneDrive.

The thread is old and the moderators might close it down if they don't know who posts in it; so best to make a new thread of your own.