new to

My sims 4 game is working fine that's not the issue the issue is my gallery shows up on my sims4 game but when i click the gallery it says "no connection to EA" or "my EA account not linked" so i have tried every step possible on my Xbox series s console from wiring my internet to my Xbox, turning on my online services, linking my EA account, etc. and nothing is working at all I believe this is a bug that needs to be fixed immediately because the game is not fun if you can't explore other things and see people different creations to make your gameplay better