New update messed up my entire game
Hi, I update my game yesterday, everything worked fine. But When I logged back, the lots I built had not been saved (yet they appear as such in the map), and I couldn't play any household as I was k...
Forum Discussion
Erkiazz Do you use a third-party antivirus or some kind of cleaner app on your computer? If so, which one, and does it help to temporarily disable it?
The 9-byte files are suspicious and a possible sign of corruption. However, it's possible to have a few if you load a save that hasn't been exposed to new content you own. Do you get any of these files in a save or backup that has previously been played with all your existing content? That shouldn't have any 9-byte files, and a new one shouldn't either.
Separately, a good test would be to create a new admin user account on your Mac and try playing there. Don't link it to your Apple ID or import any settings from your old account.
Uninstalling and reinstalling the game itself shouldn't affect your saves or other user data. But it's always a good idea to have a backup copy of your saves somewhere else just in case. If you do decide to reinstall, use the default location (/Applications/EA Games) or an external drive; don't install to Documents or anything like that.
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