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BatSkulls07's avatar
BatSkulls07
New Novice
1 day ago
Solved

Showing that its not connected to the internet

Okay so this has been happening for a couple months now, but when I am in game I can not access anything that uses the internet so the gallery, market place, and I couldn't even see the last log in r...
pc
the gallery
  • EA_mplsnow's avatar
    EA_mplsnow
    23 hours ago

    Thanks for the update BatSkulls07​, 

    In that case, please try uninstalling the EA App, restarting your computer, and reinstalling the app. Then try the online mode and see if you can get past the loading screen. 

    If the problem persists, it might be worth trying these troubleshooting suggestions. 

BatSkulls07's avatar
BatSkulls07
New Novice
1 day ago

The EA App was online. When I'm in game I can click and open everything but tells me that I need to be online and it gives me pop up to connect but when I try to it will just load until I choose 'stay offline'.

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
23 hours ago

Thanks for the update BatSkulls07​, 

In that case, please try uninstalling the EA App, restarting your computer, and reinstalling the app. Then try the online mode and see if you can get past the loading screen. 

If the problem persists, it might be worth trying these troubleshooting suggestions. 

  • BatSkulls07's avatar
    BatSkulls07
    New Novice
    21 hours ago

    Thank you, I didn't have to do as many steps. I just uninstalled and reinstalled the app.

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