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BatSkulls07's avatar
BatSkulls07
New Novice
1 day ago
Solved

Showing that its not connected to the internet

Okay so this has been happening for a couple months now, but when I am in game I can not access anything that uses the internet so the gallery, market place, and I couldn't even see the last log in reward event. I don't get any error codes or anything either, it just wont work even though my laptop is connected to the internet.

I've tried restarting my game, removing my mods fodder, clearing the cache, even restarting my laptop. I really don't know what else I can try to do.

pc
the gallery
  • EA_mplsnow's avatar
    EA_mplsnow
    10 hours ago

    Thanks for the update BatSkulls07​, 

    In that case, please try uninstalling the EA App, restarting your computer, and reinstalling the app. Then try the online mode and see if you can get past the loading screen. 

    If the problem persists, it might be worth trying these troubleshooting suggestions. 

4 Replies

  • BatSkulls07's avatar
    BatSkulls07
    New Novice
    7 hours ago

    Thank you, I didn't have to do as many steps. I just uninstalled and reinstalled the app.

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    Thanks for the update BatSkulls07​, 

    In that case, please try uninstalling the EA App, restarting your computer, and reinstalling the app. Then try the online mode and see if you can get past the loading screen. 

    If the problem persists, it might be worth trying these troubleshooting suggestions. 

  • BatSkulls07's avatar
    BatSkulls07
    New Novice
    12 hours ago

    The EA App was online. When I'm in game I can click and open everything but tells me that I need to be online and it gives me pop up to connect but when I try to it will just load until I choose 'stay offline'.

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hey BatSkulls07​, 

    If you haven't already, please check whether your EA App is in offline mode, as Sims 4 won't be able to access online features if it is. You can do so by selecting the menu icon in-app on the upper left-hand corner and clicking 'Go online' if you're currently offline before restarting your game. 

    Is the Gallery option greyed out for you, or can you click it? Same with Marketplace. Are you currently signed in to the game? Your username should appear in the upper-right corner, next to the menu icon, if you are.

    Let us know, and we can continue from there. Thanks! 

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