That's the problem. :-( The content doesn't show when I click on 'extra content.' When I look it up in the Origin store it appears as though I never bought it, even though the transaction went through. Content doesn't appear in the game either. Should I try to get a refund perhaps?
Community ManagerDo you use mods? They can cause content to act funny or not show up at all.
Mods and Game Updates
https://help.ea.com/en-us/help/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/
I used to, but I have since deleted and disabled all of my mods.
Community ManagerIt sounds game file related. Try right-clicking on The Sims 4 in Origin and select "repair." If that doesn't get the content to pop up for you in game, I recommend reinstalling the game and make sure The Sims 4 base game is installed first to avoid any issues.
I tried to, but then it said it was unable to repair because of connection issues which make no sense because my connection is excellent. I tried to uninstall and then reinstall, but now I can't even install the game because it's giving me the same connection issues. I uninstalled Origin then reinstalled it, but nothing's changed.
