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akumu2's avatar
akumu2
6 years ago

Sims 4 expansion won't appear on Origin, says I never bought it

Hello, so I bought the Sims 4 Vampire expansion while it was on sale. I bought it with PayPal and received my receipt through email not long after. The email said it could take a few minutes for the ...
gameplay issue
akumu2's avatar
akumu2
6 years ago

I used to, but I have since deleted and disabled all of my mods.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@akumu2 

It sounds game file related. Try right-clicking on The Sims 4 in Origin and select "repair." If that doesn't get the content to pop up for you in game, I recommend reinstalling the game and make sure The Sims 4 base game is installed first to avoid any issues. 

  • akumu2's avatar
    akumu2
    6 years ago

    I tried to, but then it said it was unable to repair because of connection issues which make no sense because my connection is excellent. I tried to uninstall and then reinstall, but now I can't even install the game because it's giving me the same connection issues. I uninstalled Origin then reinstalled it, but nothing's changed.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @akumu2  Does your computer run Windows or macOS, and which version?

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