Sims 4 Ps5 I can’t go up or down the stairs railings missing it’s stuck

I opened my save and I discovered I can’t go up stairs. I can’t toggle up or down with the controls button; nothing works. If I do go down to the basement to go back, I have to toggle r3 and it brings me to the ground floor, but I can’t go any higher. I don’t know if it has anything to do with the black photos bug affecting my save, but I went to another old save that wasn’t affected and the same applies; I can’t go up or down, not even just live mode in build mode too. I tried closing and going back in and nothing.