amyvclark02
4 hours agoNewcomer
Sims 4 Won't load
Hi, I am hoping someone can help. I play on a windows surface 3 and since I updated my laptop last week the Sims 4 has not worked. When I open the game I am met with a blank screen with the music playing in the background. And every time I exit the game it loads a little bit more however the game is frozen when I am actually on it. I have tried repairing it on the EA app and have also tried deleting it and re-installing it. Has anyone got any suggestions on how to fix this issue?