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amyvclark02's avatar
amyvclark02
Newcomer
4 hours ago

Sims 4 Won't load

Hi, I am hoping someone can help. I play on a windows surface 3 and since I updated my laptop last week the Sims 4 has not worked. When I open the game I am met with a blank screen with the music playing in the background. And every time I exit the game it loads a little bit more however the game is frozen when I am actually on it. I have tried repairing it on the EA app and have also tried deleting it and re-installing it.  Has anyone got any suggestions on how to fix this issue?

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